Skill Sets

Exam Objectives

Use Outlook 2000 Mail to communicate with others inside and outside your company

• Read mail

• Send mail

• Compose mail by entering text

• Print mail

• Address mail by entering text

• Use mail features (forward, reply, recall)

• Use address book to address mail

• Flag mail messages

• Navigate within mail

• Find messages

• Configure basic mail print options

• Work with attachments

• Add a signature to mail

• Customize the look of mail

• Use mail templates (themes) to compose mail

• Integrate and use mail with other Outlook components

• Customize menu and task bars

Use Outlook 2000 to manage messages

• Create folders

• Sort mail

• Set viewing options

• Archive mail messages

• Filter a view

Use the Outlook 2000 calendar

• Navigate within the calendar

• Schedule appointments and events

• Set reminders

• Print in calendar

• Schedule multi-day events

• Configure calendar print options

• Customize the calendar view

• Schedule recurring appointments

• Customize menu and task bars

• Add and remove meeting attendees

• Plan meetings involving others

• Save a personal or team calendar as a Web page

• Book office resources directly (e.g., conference rooms)

• Integrate calendar with other Outlook components

Navigate and use Outlook 2000 effectively

• Use Outlook Help and Office Assistant.

• Move items between folders

• Navigate between Outlook components

• Modify the Outlook Master Categories List

• Assign items to a category

• Sort information using categories

• Use the Office Clipboard

Use Contacts

• Create, edit, and delete contacts

• Send contact information via e-mail

• Organize contacts by category

• Manually record an activity in a journal

• Link activities to a Contact

• Sort contacts using fields

Use Tasks

• Create and update one-time tasks

• Accept and decline tasks

• Organize tasks using categories

• Assign tasks to others

• Create tasks from other Outlook components

• Change the view for tasks

Integrate Office applications and other applications with Outlook 2000 components

• Create and use Office documents inside Outlook 2000

Use Notes

• Create and edit notes

• Organize and view notes

• Customize notes